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COVID-19 Enforcement and Complaints

Local Restrictions

Local restrictions are applied based on the province’s COVID-19 response framework (colour-coded zones).  This framework determines which zone the each community falls into and its level of restrictions based on:

  • Local Epidemiology
  • Health System Capacity
  • Public Health Capacity

For more details about local restrictions, see the Ontario’s COVID-19 Response Framework: Keeping Ontario Safe and Open.

Legal Requirements

A number of regulations have been passed by the province under the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020 and the Emergency Management and Civil Protection Act to limit the spread of COVID-19.

These include a number of infection control measures required by businesses and the public including but not limited to mask use, gathering size limits, and businesses permitted to be open.  To access these regulations, click here.


Complaints about Businesses

Businesses permitted to operate and their restrictions are outlined in the Orders currently in force under the Reopening Ontario (A Flexible Response to COVID-19) Act.  As noted above, these restrictions are based on the province’s COVID-19 response framework and applicable legal requirements.

For inquiries and complaints regarding businesses inspected by the Haldimand-Norfolk Health Unit such as grocery stores, restaurants, hair salons, tattoo parlours, day cares, special events, seasonal farm worker housing, and public pools, please call 519-426-6128.

For inquiries and complaints regarding businesses not inspected by the HNHU such as retail stores, hardware stores, parks and recreational facilities, please contact your local by-law department.


Complaints from Employees

If you have concerns about your health and safety that your employer is not addressing, you can file a complaint with the Health and Safety Contact Centre at 1-877-202-0008


Complaints about Mask Use

Mask requirements are outlined under the General Rules sections of each stage’s regulation.  Please note, while business operators are responsible to ensure persons within their indoor areas wear a mask or face covering in a manner that covers their mouth, nose and chin, there are persons who may be exempt from wearing a mask.

For inquiries and complaints regarding mask use at businesses, please contact your local by-law department.


Complaints about Gatherings

Gathering limits are subject to the province’s COVID-19 response framework (colour-coded zones) and applicable regulations.

To report an incident that exceeds these limits, contact your local by-law department during their regular business hours or the OPP using the non-emergency number 1-888-310-1122. Please do not call 911.


Complaints Regarding Travel-Related Isolation/Quarantine

On March 25, 2020 the Government of Canada put in place an emergency order under the Quarantine Act. This requires all travelers returning to or entering Canada to begin a mandatory 14-day period of isolation/quarantine, regardless of whether any symptoms of COVID-19 are present.  Several categories of people are exempt from this order because they provide critical services, if they have no symptoms. This exemption does not apply to anyone who has signs and symptoms of COVID-19.

The links below provide information and guidance to people under the mandatory 14-day isolation/quarantine period.

Please note, travelers are now required to report through the ArriveCAN app, online at or by calling 1-833-641-0343:

  • Their arrival at their place of quarantine within 48 hours after entering Canada
  • Their COVID-19 symptom self-assessment every day until the end of their quarantine

Provincial police can enforce legislation under the Quarantine Act. If you wish to report a case of non-compliance under the Quarantine Act, contact the OPP, using the non-emergency number 1-888-310-1122 . Please do not call 911!


Complaints Regarding Persons Breaking Isolation Issued by the HNHU

The following persons residing in Haldimand or Norfolk are to isolate when:

  • Testing positive for COVID-19
  • Being a close contact of someone who has COVID-19
  • Experiencing COVID-19 symptoms that are new or worsening (i.e. not chronic or related to other known causes or conditions)
  • They have travelled outside of Canada in the last 14 days and are not exempt from federal quarantine (See Complaints Regarding Travel Related Isolation/Quarantine section above)
  • A doctor, health care provider, or public health unit has told them to isolate
  • They have received a COVID Alert exposure notification in the last 14 days and have not had a negative test.

Should you have evidence suggesting someone is breaking isolation issued by the HNHU, please contact us at 519-426-6170.


Complaints Regarding Price Gouging

To issue a complaint or learn more about price gouging, call 1-800-889-9768 or click here.



Orders issued by the Medical Officer of Health