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HNHU making changes to case and contact management processes in response to Omicron variant of COVID-19

In response to the evolving situation related to the COVID-19 Omicron variant of concern, Haldimand Norfolk Health Unit (HNHU) is implementing new case and contact management in alignment with provincial guidance.

There are a few key changes that HNHU wants the public to know:

  • Household members of cases will be asked to self-isolate, regardless of vaccination status.
  • Close contacts in congregate living settings, schools and child care centres also must self-isolate, regardless of vaccination status.


HNHU has also recently made changes to case and contact management processes. These changes are consistent with provincial changes. The HNHU’s case and contact management team will focus on the highest risk settings and individuals. The HNHU is using a combination of approaches including text messaging and the provincial workforce. As a result, individuals may receive a phone call from an unrecognized number. The HNHU encourages anyone who has recently tested to answer calls and respond to text messages.

With the rise in COVID-19 cases, the HNHU is asking all individuals who test positive to notify their close contacts right away, as positive cases may not receive a call in a timely manner. Notify your close contacts and encourage them to isolate for 10 days from their last exposure to you and be tested. The options for testing can be found on Ontario’s COVID-19 testing locations website.

The HNHU reminds everyone that the best way for individuals to protect themselves against COVID-19, including the new Omicron variant,  is to


  • Get fully vaccinated and seek a third dose when available.
  • Screen for symptoms of COVID-19 daily, stay home, isolate, and get tested even if symptoms are mild.
  • Avoid social gatherings and limit visiting others or having guests over.
  • Stay two metres apart from people you do not live with and wear a mask in indoor spaces.
  • Consider curbside pick-up, delivery, or alternate hours for shopping, especially if you are at a higher risk for illness.
  • Wash your hands frequently.