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Coronavirus (COVID-19)

The Haldimand-Norfolk Health Unit is working to protect the health and safety of our community with our health system partners and the Ministry of Health. Community members are encouraged to stay at home when ill, maintain a 2 metre distance (6 feet) from others, wash hands frequently with soap and water, and cover coughs or sneezes with your sleeve or a tissue.

Current Stage of Ontario’s COVID-19 Response Framework

As of April 3, 2021, at 12:01 a.m., the province of Ontario will be in a province-wide lockdown for approximately four weeks.

More information about Ontario’s COVID-19 response framework.

COVID-19 reporting and statistics

The Health Unit updates its COVID-19 reporting page each day at 10 a.m. It also holds regular updates with local and regional media.

Important contact information

Telehealth Ontario – For medical advice, you may contact Telehealth Ontario, a free, confidential service. A Registered Nurse will take your call 24 hours a day, seven days a week. 1-866-797-0000

Feeling Ill – If you feel ill, please consult your primary care provider. For urgent situations requiring immediate medical care, call 911

HNHU COVID-19 Hotline – For general inquiries regarding COVID-19, please call the HNHU COVID-19 hotline 519-426-6170 ext. 9999

Vaccination- The HNHU has launched a dedicated COVID-19 vaccine phone line and email address for public questions on vaccinations. The phone line and email address are NOT for booking vaccinations

Environmental Health- For all COVID-19 inquiries and complaints related to persons not self-isolating and  premises inspected by the Haldimand-Norfolk Health Unit such as grocery stores, restaurants, hair salons, tattoo parlours, day cares, special events, seasonal farm worker housing and public pools, please call 519-426-6128.

For inquires and complaints regarding masks, public gatherings and businesses not inspected by the HNHU such as retail stores, hardware stores, parks and recreational facilities, please contact your local by-law department.  Employees who have a complaint about their employers health and safety practices can call the Ministry of Labour, Training and Skills Development.

Recently tested?

Vaccination rollout in Haldimand and Norfolk

The Haldimand-Norfolk COVID-19 Vaccine Task Force is organizing vaccination efforts in our community. Learn more.

Learn about the COVID-19 vaccine

Getting vaccinated is one of the best ways to protect yourself from the COVID-19 virus. Learn more.

Urgent information regarding your second dose of the COVID-19 vaccine

New direction from the province has resulted in a change to the COVID-19 vaccination schedule. Starting immediately, the period between the first and second doses of COVID-19 vaccine will be extended up to 120 days. All appointments for second doses are cancelled at this time. Please do not call the HNHU to reschedule. You will be notified when you are eligible to re-book your second dose. More


What you need to know

COVID-19 Enforcement and Complaints 
Resources for Mental Health
Information for Farmers and Farm Workers
Information for Attending School
Reopening and operating business and community organizations safely during COVID-19 
Frequently asked questions related to COVID-19
Personal preparedness for COVID-19
Information for employers and employees


How to get tested for COVID-19
How to retrieve your COVID-19 test results (new)
COVID-19 Self-Monitor
COVID-19 Self-Isolation
How to protect yourself and your family
How to keep healthy – both mentally and physically
Clean and disinfect for COVID-19 in public settings

Data and reporting

How we report positive cases and deaths
Additional statistics 

Additional information 

Price gouging 
Resources for home or business
Letter from Mayor Kristal Chopp, Chair of Board of Health
Reopening Ontario after COVID-19
Public Health and Social Services cancellations